Policy

Refund Policies

36 hours Ed course

Sam Driving School

Parent & Student Responsibility Agreement

Please make sure you read it carefully and sign electronically

Classroom

  1. All students must be present on the first day of class per MVA policy. If a student misses the first day of class, the enrollment will be canceled.
  2. We expect our students to behave like young adults while in class. Behaviors that are disruptive to classmates or disrespectful to teachers can result in dismissal from Sam Driving School. Zoom classes are virtual and students must join devices with working camera and microphone. The student must attend every session, participate in all classes, take all units, quizzes, and the final exam.
  3. A student may not continue to participate in the course if he or she consistently arrives late, departs early, leaves class, or misses more than four (4) classroom days.

Behind-the-Wheel Lessons

  1. Students are required to have a valid learner's permit to attend any behind-the-wheel lessons.
  2. There is a $60.00 charge for failing to appear for a scheduled in-car appointment without notifying our office at least 48 hours in advance. This includes arriving for an in-car lesson without a valid learner's permit.
  3. Each student needs to meet the instructor at the school location. We do not offer pick-up and drop-off services.
  4. If an instructor sees that a student may not pass the BTW phase, he/she may recommend that the student defer his/her 2nd or 3rd lesson in order to have more practice driving with a parent or mentor, or they may take Extra Practice. If a student fails the last BTW portion, they must practice and then arrange with the school to re-take the failed lesson and pay for 2 hours btw.
  5. There is 10 minutes break for two hours training which can be taken anytime during the session to review strength/weakness with a student
  6. Each student is scheduled for three 2-hour BTW sessions. The student must contact the school (only phone calls or text not email) to schedule in-car lessons. The student has the right to complete the course within 18 weeks of the first day of the class starting. It could take as long as a few months to complete in-car lessons, depending on circumstances such as when you are available and how busy we are. Each lesson is held separately on a different day.
  7. Each student has the right to be treated in a courteous, civil and respectful manner. With that right students have the responsibility to always be polite and respectful to their instructors and be willing to accept positive criticism to help them achieve driving success.
  8. Each student and parent/driver coach has the right to visit the driving school, see the instructor's license and certification.
  9. Once a student has successfully completed the entire driver education program (30 hours zoom+ 6 hours BTW), Sam Driving School will electronically submit the student's completion information to the Motor Vehicle Administration (MVA).

Other Important Details

  1. Students are required to complete the program within 18 months of the class start date. Students who do not complete the course within 18 months will be required to pay for the program portion remaining at a pro-rated amount.
  2. Requests for refunds must be made in writing to info@samdrivngschool.org We will respond promptly. Pro-rated refunds will be given based on the number of services provided to date.

Each classroom day refund is pro-rated at $20/day. In-car lesson refunds are pro-rated to be 1/6th of the remaining balance for each in-car hour not used. Refund requests must be made within 18 months of the class start date.

  1. If student or parent has any complaint or concern feel free to contact Sam driving school at 202-600-0889/ 301-726-3030. Each parent/driver coach and student has the right to place a complaint with MVA regarding problems associated with the driving school or the instructor at 410-424-3751. With that right each parent/driver coach and student have the responsibility to attempt to promptly pay the driving school for the driver education class and to attempt to alert the owner or manager of the driving school about any problems or complaints before contacting an outside agency.

 

 

Car rental

• Cancels two business days( 48 hours ) by 5 pm before the scheduled appointment 100% of fees paid

• No refund if the appointment Cancels by the MVA due to circumstances such as the client's failure to provide the necessary documents, arriving late, or booking the wrong appointment

• Student must cancel or reschadual appointment 48 hours before the appointment ,

•• Cancelling the appointment late student must pay 60$ cancellation fee

Extra Practice

• Fully refundable if canceled within two (2) weeks , and the student is responsible for booking the appointments even for later within 2 weeks

• Student has 2 weeks to call the office and set the appointment for extra practice ( even for next few month). No refund if the student do not call for schadual appointment or request in written for refund) in 2 weeks

• Cancelling appointments requires a minimum of 48 hours' notice.

•• A late cancellation fee of $60 will be applied if appointments are canceled with less than 48 hours' notice.

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